It’s 12:03 p.m. The lunch rush is on. You’re sitting in your car, eyeing two drive-thru lines: McDonald’s has five cars. Chick-fil-A has twelve. You pick McDonald’s. Shorter line, faster food. Right? Not always. I pulled into Chick-fil-A’s line that day, fully expecting a wait. Instead, someone took my order before I even reached the […]
