It’s 12:03 p.m. The lunch rush is on. You’re sitting in your car, eyeing two drive-thru lines: McDonald’s has five cars. Chick-fil-A has twelve. Instinct says McDonald’s. Shorter line, faster food. Right? But not so fast. You pulled into Chick-fil-A’s line that day, fully expecting a wait. Instead, someone took your order before you even […]